FREQUENTLY ASKED QUESTIONS
Please allow 1-2 weeks for shipping/processing unless otherwise stated.
International orders may take up to several weeks to arrive. Arrival time will depend on the area you are ordering from.
Please note that orders may take longer to process during high volume seasons.
For items on pre-order, shipping/processing times will vary and may take up to 6 weeks. We recommend that customers follow us on social media for updates on pre-ordered items.
Where is my tracking information?
Tracking information is sent automatically to your email or phone number, whichever was used to process your order.
Why is international Shipping so expensive?
We provide parcel shipping for all products with USPS which comes with tracking. USPS dictates your shipping costs and we add no extra surcharge. Please be aware of international and customs fees that you, the recipient, will have to pay extra. We cannot offer you a refund for the fees to retrieve your package. All International sales are final.
( TIP : shipping for low weight items can be similar to shipping for heavyweight items. For example, shipping for air fresheners cost the same as the shipping for our sweaters.)
Why was my order refunded?
Refunded orders are often automatically processed due to inventory errors or Fraudulent orders.
Fraudulent orders may include different addresses for shipping and billing, multiple tries on credit cards, etc.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. ALL SALE ITEMS ARE FINAL SALE.
Exchanges and Damaged Items
We only replace items if they are defective, damaged or do not fit. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 12347 Penn St., Whittier, CA 90602, United States
To return your product, you should mail your product to:
12347 Penn St., Whittier, CA 90602. United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Contact us for help on returns and exchanges.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.